Guyana Honorary Consul in Antigua and Barbuda, Robert Reis, has expressed deep concern over recent customer service experiences with InterCaribbean Airlines.
In the past six weeks, complaints have arisen about cancelled and delayed flights across various destinations served by the airline.
Passengers report a lack of empathy and accountability from the airline and its handling agents.
Compensation has not been provided to travelers inconvenienced in Antigua, Barbados, St. Lucia, and Guyana, leading to additional financial burdens for affected passengers.
The Guyanese community, particularly those traveling from Tortola, BVI, Montserrat, and Antigua to Guyana, have been significantly affected.
Mr. Reis urges governments to engage with the airline and ensure service agreements are honored.