InterCaribbean Airlines faces growing criticism as passengers voice frustration over poor customer service and flight cancellations.
Reports reveal incidents of missing baggage, disrespectful treatment, and abrupt flight cancellations, leaving travelers stranded and disappointed.
One passenger expressed their disappointment after being left stranded for days due to a canceled flight from Antigua.
Another traveler recounted a troubling incident when they had to purchase a ticket on another airline after InterCaribbean canceled their flight last year, experiencing unprofessional behavior and payment issues.
More travelers shared their thoughts by commenting:
” Never on time, makes u miss connecting flights. ”
“Worse airline ever!!! Highly NOT recommended! They would leave you anywhere even if you have children! Never take responsibilities for anything, and refuse to put you up even if it’s their fault!”
“My cousin is stranded in here smh”
“Same thing to me! This airline not providing good customer services and they always put you in trouble in Barbados and not be responsible after all the mess!”
“Can it get any worse!! Last Tuesday leaving at 4 pm scheduled, check in for 2 , flight leave at 9 pm. This is craziness to the max level. Last year they changed both ways for carry on luggage.”
“Bite off more than they can chew. They took up the same routes LIAT had but unable to maintain them…..shortage of planes, crew, maintenance staff. They do not assume responsibility for their own faults. Too many people are suffering in all ways from their experience with this airline. The governments need to do something NOW. The airline’s alleged lack of accountability and subpar service has led to mounting concerns among passengers.”
“I boarded the plane with confidence for a short trip and then had to exit because of delays in another country lol I just had to laugh to myself because I was warned.. the cheapest way is definitely not the best way with that airline…”
Calls for an investigation into the airline’s practices and commitment to passenger satisfaction are intensifying.