Immigration Department Moves To Sharpen Customer Service

The Department of Immigration is combining efforts with two private sector entities to undertake a series of initiatives designed to improve the customer relations and services it offers to the magnate visitors of the island.

Chief Immigration Officer, Katrina Yearwood, said the Department is collaborating with Signature Flight Support, the FBO that operates at the VC Bird International Airport and with a Five Star Hotel franchise  on the measures that are designed to upgrade the skills of the immigration officers who interact with these visitors that arrive on private aircrafts.

She disclosed that some twelve officers have initially been selected to undertake the training that will be conducted by representatives of the five- star hotel, where most  of the high -net worth tourists stay during their visit to the country.

On Thursday, Yearwood, along with her senior management team and the twelve officers journeyed to the Signature facility at the airport for an orientation and introduction session.

There, the company officials, General Manager Cameron Singh, Asst. GM, Kenyatta Thomas and Customer Service Representative, Nicola Bailey shared with them some ideas on how the Department may achieve its goal in improving its customer service skills to the tourists that visit Antigua & Barbuda. The session also included a question-and-answer segment that allowed both the immigration department and the FBO officials to exchange ideas.

In the end, both Yearwood and Singh stated that the goal is to solidify Antigua and Barbuda’s reputation as a country not just with great beaches, but also as a country that is known for its “warm” and exemplary customer service. It is expected that the training with the Five Star Hotel franchise will be completed in time for the start of the winter tourist season.