The Mount St. John’s Medical Centre (MSJMC) today broke its silence on allegations that three babies were burnt at the Neonatal Intensive Care Unit.
The statement was released on Tuesday night, less than 24 hours after health minister Molwyn Joseph insisted that the hospital speaks on the matter.
However, it took the hospital nearly three weeks to respond to media reports on the incidents.
In its statement, the MSJMC said it cares about our patients and take it very seriously when anyone has been negatively affected or unhappy about the care provided.
It said its staff are dedicated to delivering quality health care services.
In a wordy statement, the hospital said “the recently highlighted media reports of infants affected while in our care are of great concern and each ongoing case is treated as a circumstance for which discovery and determination of the root cause is of the highest priority.”
It added that “the cases are characterized by very unusual circumstances and everyone at MSJMC is deeply impacted.”
Despite its public silence, MSJMC the respective families were informed with full disclosure of the related particulars and all related roles are being assessed.
“Our Quality and Risk Department has been actively involved in undertaking the review that is demanded by such cases,” MSJMC said.
The hospital said while the particulars of each case cannot be revealed under the ongoing process it will further educate personnel, “and appropriately counsel those close to the situation.”
“At the same time, all the related equipment in both our Neonatal Intensive Care Unit (NICU) and Maternity Departments have been extensively examined to be assured of optimal performance,” it said.
The hospital said it will continue to re-enforce its safety policies on a regular basis to handle patient complaints and has strengthened patient care supervision.
“Medical care is a very sensitive discipline. Notwithstanding, MSJMC strives to learn from
experiences, educate our staff, and make changes to the systems and processes related to any complaint,” the hospital said.
Just over a thousand babies are born each year at MSJMC.